Privacy Policy
Elegrow Pty Ltd is committed to protecting your privacy. This policy outlines how we collect, use and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following personal information:
- Name and contact details (phone number, email address, postal address)
- Information about your child or children relevant to our services
- NDIS plan details and related documentation
- Health and developmental information provided by you or authorised professionals
- Payment information for services rendered
How We Use Your Information
We use personal information to:
- Provide therapeutic and support services
- Communicate with you about appointments and services
- Process NDIS claims and manage billing
- Comply with legal and regulatory obligations
- Improve our services and website experience
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage of electronic records and restricted access to personal information.
Disclosure of Information
We will not disclose your personal information to third parties unless:
- You have given consent
- It is required or authorised by law
- It is necessary for the provision of our services (e.g. NDIS reporting)
Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymised usage data. This helps us understand how visitors use our site and improve the user experience. You can disable cookies in your browser settings.
Access and Correction
You have the right to access and correct personal information we hold about you. To make a request, contact us using the details below.
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact
For privacy-related enquiries, contact:
Michelle Black
Email: m.black@elegrow.com.au
Phone: 0475 197 157
Last updated: March 2025